Australian High Commission
Singapore
High Commission address: 25 Napier Rd, Singapore - Telephone: 6836 4100 - Fax: 6737 5481

Frequently Asked Questions

ALL DOCUMENTS SUBMITTED ARE RETAINED BY THIS OFFICE.

Please note these are general answers, given as a guide only.  Each case is different and requires individual assessment based on immigration legislation applicable at the time of application.

Do I need a visa?

Can I apply for a visa at the Australian High Commission if I do not live permanently in Singapore?

Other Frequently Asked Questions

Why the “people our business” sign?

We aim for client service excellence. Our goals are to be open and accountable, remain client-focused and have well trained and supported staff.

Why do I have to queue at the “Reception” point rather than selecting my own ticket??

We are continually looking for improvements to client servicing. Experience indicates that many clients do not need to take a ticket and wait, as options are available for other officers to attend to their needs quickly. Average client servicing time is actually reduced by having an initial “Reception” contact.

Why do I have to wait when I lodge my visa application?

Most clients tell us (in surveys) that they prefer to wait, rather than lodging and returning to the High Commission at a later date. We therefore try to decide applications on the day. (There are exceptions, due mainly to peak period pressures, additional processing requirements, or the inability of some visa applicants to provide all required documents at the time of application.) When your number is called, tell the case officer if you prefer to lodge now and return on another day.

Where can I find information about migrating to Australia?

The High Commission in Singapore does not process skilled visa migration applications. See: http://www.immi.gov.au/migrants/index.htm and follow the links for comprehensive information.

If I wish to apply to migrate to Australia, how long will the process take?

This depends on the type of visa. In some cases (eg. skilled migration), you will need to apply direct to Australia. Talk to the counter officer. For applications submitted locally (eg. fiancé/spouse) you will be given all relevant details, including the case officer’s name and a “road map” for the process.

Why are counters only open in the mornings?

This is so that we can finalize other processing and take telephone calls during afternoons.

What if I don’t have all the documents required today?

Checklists are available with application forms and on our website. You can return to the Immigration Section OR (in you are not in a hurry) place them in the Immigration Drop-Box by the Guard House (available 24/7).

I have been asked to provide bank details. What is acceptable?

Bank statements (including those obtained on-line, showing your name and a/c no.) with a history of savings, not a balance or a lump sum deposit. Credit cards do not show evidence of financial capacity.

Does Immigration have service standards?

Yes. Standard processing times depend on visa type for which clients apply. Most applications to the High Commission in Singapore are decided well within published standards.

Does my young child need his/her own application?

Anyone planning to travel to Australia on their own passport needs to submit an application.

Can children travel to Australia with only one parent?

Usually yes, however the other parent will need to sign a consent form (available from the High Commission at the time of application). Speak to us about any custody arrangements.

I want to go to Australia for business (perhaps to work, or to run my own company). Where can I find relevant information?

Read the leaflet “Work conditions for short stay business visitor visas”, available in the waiting room. You can find more information at: http://www.immi.gov.au/skilled/business/456/index.htm

Do I have to use a migration agent?

NO, but if you wish to do so, it is recommended that you use an agent registered with the Migration Agents Registration Authority (See: http://www.immi.gov.au/students/migration_agents/index.htm).

Will there be special conditions attached to my visa?

The case officer will advise you. For domestic maids on holidays, accompanying employers, a “No Further Stay” condition (to be signed at the High Commission by the applicant if approved) normally applies. It is not necessary for the employer to come to the High Commission.

Is there a limit to the number of visits my domestic maid can make to Australia?

Not normally, however we generally only approve one maid per visit and discourage back-to-back visits by individuals. See: http://www.singapore.embassy.gov.au/sing/Domestics.html

Why doesn’t the High Commission have a photocopier, photo machine or coffee dispenser?

We have investigated and found these would not be viable. Nearest photographic services are available at Tanglin Mall and nearest photocopier service is The British Council.

I have heard about changes to Australian citizenship rules. Where can I obtain information?

Full details are available on the Immigration Department’s main website at http://www.citizenship.gov.au/. You are also welcome to check out the High Commission website at http://www.singapore.embassy.gov.au/sing/Visas%5fand%5fMigration.html.

How long will it take to register my child as an Australian citizen?

Normally within five working days of all documents being received.

Can I apply for my visa by mail?

You may do so, provided the application is completed, signed and is accompanied by the required fee (cheque or credit card). Documents listed on our website should be included.

Is there a payphone nearby?

A payphone is located on the Ground Floor, next to the vending machine.

Can I pay by Credit Card?

Application charges can be paid for with Mastercard and Visa credit cards only and NETS is not available.

Can I travel to Australia if my passport is valid for less than 6 months?

Certainly. However, it should not expire when you are in Australia.

Where can I make suggestions for improvements?

You are welcome to complete a feedback sheet and deposit it in the Client Feedback Drop Box in the waiting room.

Will the High Commission verify documents I provide?

Any document may be checked for authenticity. Presentation of fraudulent documents is a serious matter and may lead to visa refusal.

Where can I obtain tourist information about Australia?

Your travel agent should be able to assist. There is also a vast amount of relevant information on the Internet.

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